Ammar Syahmi Bin Saipudin

Profile Summary

IT Support Technician with extensive hands-on experience (Feb 2023 - Jan 2026) providing onsite and remote technical support for laptops, desktops, workstations, and mobile devices. Specialized in corporate deployments, endpoint protection, and supporting high-profile Windows 11 system migrations with minimal downtime.

Core Expertise

Systems & Engineering

Windows 10/11 Active Directory OS Re-imaging Group Policy (GPO) Hardware Component Swaps

Security & Endpoints

BitLocker Encryption CrowdStrike Symantec DLP VPN Configuration

Service & Support Operations

SLA Compliance Ticketing Systems Remote/Onsite Diagnostics Tech Copywriting & AI

Education

2021 – 2023

Diploma in Computer Network Technology

Institut Latihan Perindustrian (ILP) Kuala Langat

CGPA: 3.43

2019 – 2021

Certificate in Computer Network Technology (SKM Level 3)

Institut Latihan Perindustrian (ILP) Kuala Langat

CGPA: 3.47

Vision & Mission

Vision: To scale up as a premier IT Engineer specializing in complex system architectures, cloud-native enterprise network frameworks, and robust IT support ecosystems.

Mission: To deliv